Norrköping Municipality Embraces Alteri Care for Secure Communication and Digitalization
Norrköping Municipality has strategically selected Alteri Care’s digital platform as a cornerstone solution for enhancing secure communication and driving forward its long-term digitalization initiatives. The decision reflects the municipality’s commitment to modernizing its operations while ensuring that services remain accessible, efficient, and secure for both staff and the public.
According to Krister Bergsvik, Project Manager for the “Säkra möten” (Secure Meetings) initiative in Norrköping, the choice to collaborate with Alteri Care was informed by the platform’s ability to meet the municipality’s immediate needs while offering the flexibility to adapt to future challenges. “We chose Alteri Care because we saw how the platform solves the needs we have now, but also the needs we foresee in the future. Additionally, we had a very positive experience when talking to the team,” Bergsvik explains.
Addressing Current and Future Needs
The municipality recognized that its growing demand for secure, streamlined communication solutions required a platform capable of not only handling sensitive information but also aligning with Sweden’s national “Good and Close Care” initiative. This initiative prioritizes making high-quality, accessible care available to all citizens, emphasizing the role of digital solutions in achieving these goals. Norrköping Municipality saw Alteri Care as the ideal partner to support this vision.
The platform offers a future-proofed solution that is not only scalable but also compliant with strict data protection regulations. This was especially important for the municipality, given its need to handle confidential communications across various departments and services. Alteri Care’s platform ensures that all communication is conducted in a secure and GDPR-compliant manner, minimizing risks and building trust between the municipality and its citizens.
Broad Implementation Across Departments
A wide range of municipal departments and companies in Norrköping have now started utilizing Alteri Care’s services, particularly in areas that depend on high levels of communication and coordination. The platform has been especially valuable to social services and the labor market administration, two departments that manage a high volume of sensitive communications on a daily basis.
The platform’s versatility has proven instrumental in streamlining operations within these departments. By simplifying workflows and reducing the administrative burden, Alteri Care enables staff to focus more on providing direct services to residents rather than spending time on managing communication tools. This shift has improved overall efficiency and increased the capacity of staff to handle more cases with greater ease.
Enhancing Public Service Delivery
Norrköping Municipality’s embrace of Alteri Care also reflects a broader shift towards the digitization of public services. As more municipalities in Sweden and across the globe turn to digital platforms to manage public service delivery, Norrköping’s proactive approach ensures that it remains at the forefront of this movement.
The platform is not only enhancing internal communication but also improving the way the municipality interacts with its residents. By leveraging secure video conferencing, chat functions, and digital file sharing, departments can offer residents faster and more convenient access to services. This aligns with the municipality’s mission to provide “Good and Close Care,” ensuring that residents can access essential services remotely, reducing the need for in-person visits and improving the overall user experience.
A Partnership for the Future
As digital transformation continues to accelerate, Norrköping Municipality’s collaboration with Alteri Care positions it well to meet the evolving demands of public service delivery. The partnership not only addresses the municipality’s immediate needs but also ensures that it is equipped to handle future challenges as the demand for digital services grows.
The adaptability and scalability of Alteri Care’s platform mean that as the municipality’s needs evolve, the platform can expand and be customized to suit emerging requirements. Whether it’s adding new features or integrating with other systems, Alteri Care provides Norrköping Municipality with a future-ready digital infrastructure that supports secure communication, efficient workflows, and the delivery of high-quality services to the community.
By investing in a robust digital platform, Norrköping Municipality is setting an example for other public sector organizations looking to modernize their operations, improve service delivery, and stay ahead in a rapidly digitizing world.